Maintain real-time contact with customers through Facebook Messenger

Let your customers connect easily via their favourite messaging platform while, at the same time, keeping an eye on your service team’s progress.

EN - Spotler Engage Facebook Messenger header

Be there for your customers

Your organisation would like to manage its own communication channels, but your customers prefer to use Facebook Messenger. Make it easy for them and make sure you’re active there too. That doesn’t have to come at the expense of controlling your communication policy. With Engage, you can keep an eye on things and let your customers contact you the way they want to.

Answer quickly when questions come via Facebook

Your customers don’t want to wait; they want immediate answers to their questions. Integrate the handling of questions via Facebook Messenger within your service environment so you can guarantee a quick response. Manage all messaging channels, social media platforms and live chat from one convenient dashboard.
response time

Help your customers faster

Give your customers the attention they deserve, and make sure your team answers new questions quickly. Providing an overview on one dashboard makes your work more efficient. Employees can help several customers at the same time and assign messages to experts as needed. You can also quickly involve other departments and responsible stakeholders (where necessary) in customer service.

Create time for important conversations by using chatbots

Chatbots make life easier. Your smart chatbots automatically answer frequently asked questions. Through smart and interactive conversations, chatbots guide your customers straight to the right employee. If a question requires the attention of a service employee, the chatbot provides a warm transfer.

Make customer service personal with private messaging

Make sure your customers can speak to you easily and get quick answers.

Choose our award-winning solutions

We believe that only honest communication can lead to engaged and satisfied customers. We’ve been committed to this for years, and it hasn’t gone unnoticed.